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Charity Care


  • Financial Agreements can Offset Agency Fee

    Published Wednesday, July 10, 2013

    When your consumer initially signs your financial agreement, chances are you are not thinking of turning them over to a collection agency.

  • Sharing and Storing Protected Health Information in Debt Collections

    Published Saturday, April 20, 2013

    We are asked by medical administrators and concerned doctors, “What can we do to help improve collections?”

  • Harvesting Accounts: Aging That Pays

    Published Tuesday, March 19, 2013

    Does the age of an account affect its collectability? Absolutely! But how the debt is affected by time varies in different circumstances surrounding that balance. The general rule of thumb is that most of the time older accounts are less likely to be recovered than younger accounts. However in my opinion, some accounts need to be harvested, much like a tree. When they are mature and ready, the green will appear. In forecasting and managing receivables early in the life of a debt a bigger picture develops. Sometimes we find that a number of intertwined conditions over time can harvest an account bringing your money back to you. more»
  • Hospital Charity Care & Collection Agencies

    Published Friday, September 28, 2012

    Charity Care is little know in circles outside of the hospital revenue cycle areas and the outsourcing of some of these processes are even foreign to many hospital groups. more»
  • Collection Agency Mini Miranda Statement

    Published Friday, September 21, 2012

    The Mini Miranda Sec 807(11) for the Fair Debt Collection Practices Act (FDCPA) is a necessary evil for agencies to ensure a debtor knows if there rights.  Probably a great reason this exists because with no reason or rules no one would mess with saying it. more»
  • Aliases in Collection of a Debt

    Published Friday, September 14, 2012

    Whooooo are Youuuu! Famous lyrics to an old song, but very true when you hear a name of a collector on the phone like, Mrs. Cash or Mr. Moneybags. Though exaggerated, at least one of these is true. Many if not most phone collectors, all of ours, use registered aliases as a day to day working name. Sec 806(6) of the Fair Debt Collection Practices Act more»
  • Volunteer Fire Department Collections

    Published Friday, September 7, 2012

    Had to leave dinner! Risk your life! Insurance companies sometimes choose to not pay for your time or use of your equipment.  Some local volunteer fire departments are facing this dilemma.  I will agree that are several viewpoints to this story and hopefully I can hit at least a few of them.  more»
  • Debt Validation & Dispute Issues

    Published Friday, August 31, 2012

    Two issues that are sometimes little know outside of the collection world are Validating a Debt and Disputing a Debt. I will hope to put a little information in your hands as to what each is and what constitutes complying with the requirements of both. Validating a Debt is the act of a debt collector making sure the correct amount and debtor is being more»