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Charity Care Management

Management of Charity Care is becoming a full-time venture for many patient accounting departments at hospitals, health systems, and physician groups across the country. The growing population segment with high self-pay balances and little to no income has created a mountain of work for most health care providers. The result is more time and productivity spent trying to track down “soft” dollars and less pursuing tangible revenue.

Atlas provides hospitals with comprehensive, turn-key Charity Care Management services. We score and medal your patient population – using two independent sources – to identify charity care applicants that meet state and federal income and asset criteria. Then provide compassionate, personal follow-up by our accredited staff to ensure that patients understand the process and are able to quickly and accurately return their applications.

Why Atlas?

  • Reduce costs and boost throughput by simplifying the application process
  • Redirect staff time to mission-critical revenue cycle operations
  • Maximize reimbursement with Atlas’ analytical patient scoring model
  • Increase successful applications with our suite of patient location tools
  • Detailed reporting – down to the individual patient level – provides actionable intelligence and audit-ready documentation
  • HIPAA-compliant operations that use Federal Poverty Guidelines to meet all state and federal regulations


• Scoring

Atlas uses a robust, analytical evaluation model to identify patients that qualify for Charity Care Assistance under FPG guidelines.

• Categorization

Atlas’ innovative application prequalification system is used to evaluate your database, automatically identifying patients that meet initial Charity Care requirements.

• Personalized Follow-up

Atlas mails a Charity Care application to each qualified patient. Then, our trained staff follows-up individually to answer questions and help applicants complete and submit their form.

• Application Evaluation

At a pre-determined frequency, Atlas will review submitted applications, providing your patient accounting staff with a list of accounts that meet initial requirements – complete with all appropriate documentation.

• Reporting

Atlas provides detailed, up-to-date information on the status of your patients’ application through on-demand reporting and ongoing benchmarking.

"You have to love a local company owned by local individuals that are committed to providing excellent service to businesses in a professional manner while maintaining a personal relationship with all parties involved."

Dr. Steve Farmer M.D., Lead Physician, IU Health