Compare your current program with our results.
Atlas’ Soft Account Management program provides fast, effective “Early Out” debt recovery services to healthcare providers that want to devote hands-on attention to post-insurance or self-pay accounts that are in the critical 60 day post-encounter period.
We understand that Soft Account Management can be a costly, time-consuming process. That’s why our program is designed to take all the heavy-lifting off your plate – from scoring through phone follow-up. The result is fast, efficient patient self-pay revenue collection that enables your staff to use their time on other mission-critical business office activities.
Atlas’ experienced healthcare collections team works alongside your staff to establish custom follow-up guidelines – immediate payment resolution, enrollment in a special payment plan, or a discounted pay arrangement – based upon the financial profile of each patient.
Accounts are categorized based upon propensity-to-pay data.
We use advanced contact management tools, including skip tracing, to track down hard to locate patients.
An initial custom Soft Management letter is generated on Atlas Collections letterhead and mailed to patients.
An Atlas Collections Account Representative will follow-up with a courtesy call to answer any questions if the patient hasn't provided payment within 10 days of the initial letter send.
If no payment has been received 20 days after the courtesy call, a second "Reminder Notice" is generated and mailed to the patient.
If 60 days have passed without payment, the account is rolled into Atlas’ First Placement Program for additional collection follow-up.
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