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Soft Account Management

Atlas’ Soft Account Management program provides fast, effective “Early Out” debt recovery services to healthcare providers that want to devote hands-on attention to post-insurance or self-pay accounts that are in the critical 60 day post-encounter period.

We understand that Soft Account Management can be a costly, time-consuming process. That’s why our program is designed to take all the heavy-lifting off your plate – from scoring through phone follow-up. The result is fast, efficient patient self-pay revenue collection that enables your staff to use their time on other mission-critical business office activities.

Atlas’ experienced healthcare collections team works alongside your staff to establish custom follow-up guidelines – immediate payment resolution, enrollment in a special payment plan, or a discounted pay arrangement – based upon the financial profile of each patient.


• Scoring

Accounts are categorized based upon propensity-to-pay data.

• Locating

We use advanced contact management tools, including skip tracing, to track down hard to locate patients.

• Initial Letter

An initial custom Soft Management letter is generated on Atlas Services letterhead and mailed to patients.

• Follow-Up Call

An Atlas Services Account Representative will follow-up with a courtesy call to answer any questions if the patient hasn't provided payment within 10 days of the initial letter send.

• Second Letter

If no payment has been received 20 days after the courtesy call, a second "Reminder Notice" is generated and mailed to the patient.

• Account Rollover

If 60 days have passed without payment, the account is rolled into Atlas’ First Placement Program for additional collection follow-up.

"You have to love a local company owned by local individuals that are committed to providing excellent service to businesses in a professional manner while maintaining a personal relationship with all parties involved."

Dr. Steve Farmer M.D., Lead Physician, IU Health