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  • Financial Agreements can Offset Agency Fee

    Published Wednesday, July 10, 2013

    When your consumer initially signs your financial agreement, chances are you are not thinking of turning them over to a collection agency....

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  • Sharing and Storing Protected Health Information in Debt Collections

    Published Saturday, April 20, 2013

    We are asked by medical administrators and concerned doctors, What can we do to help improve collections?...

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  • Harvesting Accounts: Aging That Pays

    Published Tuesday, March 19, 2013

    Does the age of an account affect its collectability? Absolutely! But how the debt is affected by time varies in different circumstances surrounding that balance...

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  • Hospital Charity Care & Collection Agencies

    Published Friday, September 28, 2012

    Charity Care is little know in circles outside of the hospital revenue cycle areas and the outsourcing of some of these processes are even foreign to many hospital groups...

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  • Collection Agency Mini Miranda Statement

    Published Friday, September 21, 2012

    The Mini Miranda Sec 807(11) for the Fair Debt Collection Practices Act (FDCPA) is a necessary evil for agencies to ensure a debtor knows if there rights...

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  • Aliases in Collection of a Debt

    Published Friday, September 14, 2012

    Whooooo are Youuuu! Famous lyrics to an old song, but very true when you hear a name of a collector on the phone like, Mrs. Cash or Mr. Moneybags...

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  • Volunteer Fire Department Collections

    Published Friday, September 7, 2012

    Had to leave dinner! Risk your life! Insurance companies sometimes choose to not pay for your time or use of your equipment. Some local volunteer fire departments are facing this dilemma....

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  • Debt Validation & Dispute Issues

    Published Friday, August 31, 2012

    Two issues that are sometimes little know outside of the collection world are Validating a Debt and Disputing a Debt. I will hope to put a little information in your hands as to what each is and what constitutes complying with the requirements of both...

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Dr. Steve Farmer M.D., Lead Physician, American Health Network/Muncie